Best Western Palace Hotel & Casino - Douglas

ex. Palace Hotel & Casino/Hilton

Central Promenade, Douglas, Isle of Man, IM2 4NA  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Best Western Palace Hotel & Casino - Douglas

Free Wi-Fi

Free Wi-Fi in rooms

Parking

Paid parking

Luggage storage
24-hour

Late check-in

24-hour reception

24-hour room service

Food/ Drinks

A la carte restaurant

Lobby bar

Fitness/ Gym

Fitness center

Swimming pool

Outdoor swimming pool

Indoor heated swimming pool

Spa and relaxation

Jacuzzi

Reflex massage

Turkish bath

Solarium

Spa & wellness center

Overview

The 4-star Best Western Palace Hotel & Casino is located close to the beautiful beach. The elegant hotel in Douglas attracts guests with its contemporary architecture.

The hotel is set in the exceptional location 2.2 km away from Peel Castle, Laxey Wheel and Camera Obscura. There are golf courses, a cinema and restaurants in the area.

A theater and a museum are set within walking distance.

The hotel is perfectly located about 20 minutes' walk of Douglas city center. Ronaldsway airport can be reached by car.

Rooms

The property comprises 136 en-suite rooms appointed with a dressing room, a safe, complimentary wireless internet, climate control and a writing desk. Guests will appreciate a great view of the mountain from their rooms. They come with coffee/tea makers and an electric kettle as well as bathrooms with a spa bathtub, a hairdryer and complimentary toiletries.

Eat & Drink

A hearty breakfast is served at the bar. A range of local dishes is offered at the 24-hour restaurant. Guests are welcome to the Paragon bar to relax with a drink. A variety of dishes are served in L'Experience French Restaurant and Aroma, which are only 5 minutes’ walk away.

A continental breakfast is served at the price of GBP 9.95 per person per night.  The hotel offers a buffet breakfast at the price of GBP 12.95 per person per night. 

Services

Best Western Palace Hotel & Casino offers a conference room, a business centre and computer equipment along with ironing service, wedding services and 24-hour front desk.

Relax

Facials, reflex massage and Turkish steam bath will ensure guests a relaxing stay. There are a fitness centre and a gym provided at Best Western Palace Hotel & Casino.

Internet

Wireless internet is available in the hotel rooms for free.

Guest Parking

Paid private parking is possible on site.

Number of floors:   5.  Number of rooms:   136.

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Facilities

General

  • Non-smoking property
  • Paid parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Late check-in
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Luggage storage
  • Elevator
  • ATM/Cash machine
  • Barber shop
  • Lobby
  • Multilingual staff

Sports & Fitness

  • Fitness center
  • Golf course

Services

  • 24-hour room service
  • Self-service laundry
  • Dry cleaning
  • Wedding services
  • Newspaper service
  • Bell staff/Porter

Dining facilities

  • Paid breakfast
  • A la carte restaurant
  • Lobby bar

Meeting facilities

  • Business center
  • Meeting/ Banquet facilities
  • Computer rental
  • Fax/Photocopying

Children's facilities

  • Cribs available

Leisure facilities

  • Indoor heated swimming pool
  • Outdoor swimming pool
  • Casino
  • Television in lobby
  • Spa & wellness center
  • Solarium
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Reflex massage

Room view

  • Sea view

Room facilities

  • Free Wi-Fi in rooms
  • Heating
  • Paid in-room safe
  • Dressing area
  • Tea and coffee facilities
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Private bathroom
  • Shared bathroom
  • Steam shower
  • Bathtub
  • Hair dryer
  • Room toiletries

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Direct dial telephone
  • Data ports
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

CHECK-IN / CHECK-OUT

Check-in from 4 pm FREE
Check-out until 11 am FREE

Children and extra beds

All children
0 - 2 years
Crib FREE
There are no extra beds provided in a room. 
Maximum capacity of cribs and extra beds depends on the room you book. Please check room details before you make a reservation.

How to reach hotel

hotel Best Western Palace Hotel & Casino - Douglas Douglas location
Show big map »

Hotel Address:

Central Promenade, Douglas, Isle of Man, IM2 4NA

Get directions
City Center
  • Douglas
    1.1 km
Airports
Restaurants
  • L'Experience French Restaurant (cuisine: French)
    50 m
  • Haneffe's Bar & Grill at The Savoy (cuisine: English)
    70 m
Hotel information
  • Check-in:
    from  4 pm
  • Check-out:
    until  11 am
  • Number of floors:
    5
  • Number of rooms:
    136

Rooms and availability

Best Western Palace Hotel & Casino photos Room
Standard Twin Room
Sea view
  • Room size:

    15 m²

  • Max occupancy:

    4 persons

  • Bed type:

    2 Single beds, 2 Single beds, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Non-smoking
    • Balcony
    • + More
  • General:Free internet access
  • Work desk
  • Ironing facilities
  • Dressing area
  • Carpeted floor
  • Telephone
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Toiletries
  • Toilet
  • Dining:Coffee/tea maker
  • Media:Flat-screen TV
  • 220 V AC
  • Wake up service
  • Radio
Room Description:

Our standard twin bedded rooms are furnished to a high standard, with cozy beds, free Internet, flat screen TV, tea and coffee facilities and complimentary toiletries as a minimum, we are sure you will want to stay!

King Room
Sea view
  • Max occupancy:

    4 persons

  • Bed type:

    1 King-size bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Non-smoking
    • + More
Room Description:

Standard|1 KING BED

King Suite
  • Max occupancy:

    4 persons

  • Bed type:

    1 King-size bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Non-smoking
    • + More
  • Bathroom:Hair dryer
  • Media:220 V AC
Room Description:

Suite|1 King Bed - Nonsmoking Suite

Superior Room
  • Max occupancy:

    2 persons

  • Bed type:

    2 Single beds or 1 Double bed

  • Check Prices
Best Western Palace Hotel & Casino photos Room
Deluxe Double Room
Sea view
  • Room size:

    16 m²

  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed, 1 Double bed and 1 Single bed

  • Check Prices
  • General:Work desk
  • Ironing facilities
  • Dressing area
  • Carpeted floor
  • Telephone
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Toilet
  • Dining:Coffee/tea maker
  • Media:Flat-screen TV
  • Wake up service
  • Radio
Room Description:

Deluxe|DOUBLE DELUXE SEA VIEW

Deluxe King Room
Sea view
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Non-smoking
    • + More
  • General:Free internet access
  • Work desk
  • Bathroom:Hair dryer
  • Toiletries
  • Dining:Coffee/tea maker
  • Media:220 V AC
  • Wake up service
Room Description:

Our deluxe sea view double bedded rooms are furnished to a high standard, with cozy beds, free Internet, flat screen TV, tea and coffee facilities and complimentary toiletries as a minimum. With great sea views, we are sure you will want to stay!

Deluxe King Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Non-smoking
    • + More
  • General:Free internet access
  • Work desk
  • Separate lounge
  • Bathroom:Toiletries
  • Dining:Coffee/tea maker
  • Media:Wake up service
Room Description:

Our king size deluxe suites are furnished to a high standard, with separate lounge, cozy beds, free Internet, flat screen TV, tea and coffee facilities and complimentary toiletries as a minimum, we are sure you will want to stay!

Executive Double Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
Luxury Double Room
Sea view
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Deluxe|Luxury Room - Sea View

Best Western Palace Hotel & Casino Location

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  • General

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What's nearby

Popular areas

  • City Center1.0 km

Local attractions

  • Curraghs Wildlife Park11.9 km
    Main Road
  • House of Manannan16.0 km
    Mill Road, Peel
  • Snaefell16.7 km
    Laxey
  • Nautical Museum15.2 km
    Bridge Street, Castletown
  • Leece Museum16.2 km
    The Old Courthouse, Peel

Near the hotel

  • Manx Museum960 m
    Douglas
  • Onchan Pleasure Park1.3 km
    Onchan

Restaurants nearby

  • L'Experience French Restaurant50 m

    Address: Summer Hill
    Phone: 01624623103

    82% likes this, based on 160 reviews
    Cuisine: French
    Price Range: GBP 7 - GBP 30

  • HQ Bar and Restaurant170 m

    Address: 1 Empire Terrace

    80% likes this, based on 85 reviews
    Cuisine: English

  • Steve Dedman's at the Regency400 m

    Address: Queen's Promenade

    76% likes this, based on 59 reviews
    Cuisine: European

  • Haneffe's Bar & Grill at The Savoy70 m

    Address: Central Promenade

    57% likes this, based on 33 reviews
    Cuisine: English

  • Aroma220 m

    Address: Central Promenade, The Empress Hotel

    50% likes this, based on 31 reviews
    Cuisine: Asian

Hotel information
  • Check-in:
    from  4 pm
  • Check-out:
    until  11 am
  • Number of floors:
    5
  • Number of rooms:
    136

Best Western Palace Hotel & Casino Reviews

Guest reviews are submitted by our customers after their stay at Best Western Palace Hotel & Casino

Average guest rating

7.6out of 10
Fabulous
Based on 233 reviews

Rating by category:

Location
6.0
Rooms
6.0
Service
8.0
Value
6.0
Dining
6.0

Guest reviews

  • Older travelers
    7.0

    Offering 1 night stays, centrally located.,

  • Older travelers
    7.4

    Location and price. Decent value despite drawbacks. Nice clean room and bathroom. Very comfortable bed.

    Check in time 4pm, which is late, and room still not ready even then. Restaurant staff very slapdash, some quite grubby. In this respect, struggling to meet 4-star standards.Nevertheless good value for what we paid.

  • Group of friends
    6.0

    Reception,Bar, and general staff all very pleasant.

    Twin bedded room very small, no mini bar, Hotel need's a revamp very shabby in general wouldn't visit again.

  • Single
    6.2

    Would be better if it had Wi-Fi access in rooms rather than outdated cable access, even if we had to pay something for using the service. Room was roasting hot (even though the radiator was turned off) because it faces full into the sun. Air con or at least a fan would have been nice.

  • Older travelers
    7.0

    Food was resonably good and plentiful

    Front desk staffing could have been improved. Every time we needed help you had to wait for somebody to come.Slightly dissapointed have paid extra for sea view and deluxe room,as there seemed to be little difference between room standards

  • Older travelers
    7.8

    Casino staff & chef were excellent as was the food.

  • Older travelers
    5.0

    Convenient

    Overpriced, tired decor, uncomfortable bed

  • Group of friends
    4.4

    Front location and staff

    The bed room was too small on the back so heard all comings and goings

  • Group of friends
    7.0

    Enjoyed all aspects of stay. Staff were all very nice and nothing was too much trouble. Only negative was phone charger was left in room and when we realised and went to reception on day of departure we were told it wasn't there,but it definately was left in room. Would stay again and would recommend to friends.

  • Single
    4.6

    The location was good - on the seafront and in walking distance to the shops and bars. It has a casino and bar in the hotel.

    The beds were very uncomfortable. There was a lot of noise during the night and early morning from screaming children and slamming of doors from guests and cleaners. The cleaners wanted to clean my room at 7:30am on the Saturday morning - I was still asleep! The bar staff ignored me for 10 minutes and acted like I was an inconvenience.

  • Group of friends
    7.0

    Rooms tidyed every day, plenty of tea,cofee,milk & buscuits.Always restocked bathroom with products & towels. Cleaners do a fabulous job

    trays left outside rooms for hours upon end. Prices in Resteraunt went up daily, miserable staff in resteraunt. Price of drinks half again in resteraunt bar compared to bar one floor below???? Swimming pool area looking tired.

  • Couple
    3.2

    Awful! This is in no way a 4 star hotel. It is a run down, 2-3 star hotel with poorly trained, bored ineffient staff. We were supposed to stay for 4 nights but we left after the first night. The wi-fi was not working and a simple thing like taking a bath was not possible as the attachment to change from shower to bath would not budge! The guy had to come up and help (but moaned about it!) and he still couldnt budge the attachment. The balcony room we choose was looking out onto a roof with hundreds of cig butts. The bed was a small double and very hard and the channels were not all there, we got 4 and 5 only! It really spoiled out holiday in douglas but in fairness the manager did refund our 3 nights but that meant the first night was £110!!!! and in no way was it worth that sort of money. The girls on the reception were rude and unhelpful.

  • Older travelers
    7.4

    the room was nice and the view was lovely

    it was far too hot in the room without any heating on

  • Older travelers
    8.2

    The lovely room with seaviews and the casino

    The room was very warm and was hard to ventilate.

  • Single
    9.6

    Very friendly and polite staff.Good service.

    Bacon rather hard and tough at breakfast

How to reach hotel

hotel Best Western Palace Hotel & Casino - Douglas Douglas location
Show big map »

Hotel Address:

Central Promenade, Douglas, Isle of Man, IM2 4NA

Get directions
City Center
  • Douglas
    1.1 km
Airports
Restaurants
  • L'Experience French Restaurant (cuisine: French)
    50 m
  • Haneffe's Bar & Grill at The Savoy (cuisine: English)
    70 m
Hotel information
  • Check-in:
    from  4 pm
  • Check-out:
    until  11 am
  • Number of floors:
    5
  • Number of rooms:
    136